“If you cannot measure it, you cannot improve it.”
- Lord Kelvin, 19th Century Scientist
HR metrics, also called as human resources metrics or HR analytics, are quantitative measurements and data points which are helpful to assess several factors of a firm’s workforce as well as HR function. These metrics are useful for human resource professionals and organizational leaders to make informed decisions, track progress, and evaluate the effectiveness of HR initiatives. HR metrics offer valuable details into the workforce’s performance, engagement, productivity, and overall contribution to the firm’s goals and core objectives.
HR metrics play a crucial role in helping firms manage their human capital effectively. By collecting and analyzing useful data, human resource professionals give ways to track several human resources and recruitment tasks, like retention, compensation, performance, time-to-hire, and more. Tracking these metrics over time gives firms to keep tabs on how effective their strategies and programs are, and where there is scope for improvement.
The metrics provide better assessment of the critical areas of the business. Human resource management has categorized these metrics can be broadly categorized into many areas, some of the types of HR Metrics are:
Tracking HR analytics is crucial for many reasons, as it gives several advantages to organizations and their human resources functions:
HR metrics?offer useful insights so human resource leaders to take better decisions and enhance the area of human resources. Using metrics isn’t difficult but it demands little time and commitment.
Human resources metrics encompass a vast range of measurements and key performance indicators (KPIs) that are useful for organizations to assess several different factors of how their human resources department's function. Here are a few examples related to human resource metrics, categorized by several various areas of management:
Recruitment and Staffing
Quality of Hire: The quality of hire measures the effectiveness of the recruitment process by evaluating the performance and longevity of newly recruited candidates.
Source of Hire: The source of hire identifies where the successful recruits learned about the job opening, which includes job boards, referrals, or career fairs.
Offer Acceptance Rate: The offer acceptance rate is about the percentage of available job offers that are accepted by the candidates.
Employee Engagement Rate: The employee engagement rate aggregates the measure of employee satisfaction usually derived from employee surveys and feedback.
Employee Net Promoter Score (eNPS): Employee Net Promoter Score (eNPS) measures the employee's likelihood of recommending their current working company as a place to work for others.
Feedback and Recognition Metrics: Feedback and recognition metrics are useful to track the frequency and effectiveness of employee feedback and recognition programs.
Compensation and Benefits
Total Compensation Cost: Here the total cost of compensating employees is involved, such as salaries, allowances, bonuses, benefits, and other perks.
Compensation Ratio: Here the comparison happens with an employee's actual compensation ratio to the target or market rate for their role.
Benefit Enrollment and Participation Rates: The benefit enrollment and participation rate measure the percentage of eligible employees who participate in the firm’s benefit programs.
Retention and Turnover
Turnover Rate: The turnover rate is the percentage of employees who leave the company within a certain time period, mainly on an annual basis.
Voluntary vs. Involuntary Turnover: The voluntary vs. involuntary turnover varies between the employees who leave by choice and those who are terminated.
Exit Interview Analysis: The exit interview analysis obtains feedback from departing employees to understand their reasons for leaving and identify the potential spaces for improvement.
HR-to-Employee Ratio: The human resource professional-to-employee ratio is related to the number of human resource employees relative to the total number of employees in the company.
Time-to-Process HR Transactions: The time-to-process human resource transactions clearly measures the efficiency of human resource processes, like on-boarding, payroll, and advantages of administration.
Compliance Metrics: The compliance metrics tracks the company's adherence to labor laws, regulations, and internal privacy policies like code of conduct, terms & conditions and many more.
Irrespective of the strength, size, focus area, domain of an organization, the metrics are always useful for the success of any business. Here are some details of essential HR metrics to track and how it can be used:
The time taken for new employees to become productive in their roles at their organization and start working at full productivity. Identify any barriers to their on-boarding and integration and make enhancements.
(Time Taken for Newly Hired to Reach Full Productivity / Total Number of New Hires)
Absence Rate is also called as absenteeism. The high rate in this means that there is a burnout, disengagement, or health issue among employees. Addressing these underlying issues will improve employee well-being and productivity. This rate can also be broken down for individual teams as well as for managers.
(Total Days of Employee Absence / Total Employee Workdays) x 100
Training and Development
There are many methods for measuring training effectiveness, such as running tests or assessments to generate a pass/fail rate. They are also useful for assessing the financial effect of training and development courses and programs. Determine the programs provide the highest return on investment and also adjust the training initiatives accordingly.
(Benefit Gained from Training - Training Costs) / Training Costs
A high-level engagement comparison of how well employees are performing and correlate it with better retention. Identify spaces where engagement is low and implement strategies to enhance it, like communication, recognition, and career development programs.
Employees Performance Vs Employees Engagement - Employee surveys, feedback, or engagement tools.
There are several popular human resources metrics software tools available in the market that are useful for organizations to collect, analyze, and also visualize HR analytics data to take data-driven decisions. Here are some well-known software solutions that are very useful for metrics:
Oracle's PeopleSoft HCM (Human Capital Management) gives robust reporting, analytics features and experience. It offers the enterprises the chance to make customs reports as well as dashboards to track the metrics and analyze the workforce data.
While not exclusively HR metrics software, Tableau is a powerful data visualization and business intelligence tool. Many human resource professionals use Tableau to create interactive and visually compelling dashboards and reports.
Talentsoft is reputed talent management software that consists of analytics and reporting features that are highly useful for human resource management. It helps the enterprises to measure and enhance talent-related metrics such as performance, learning, and succession planning.
UltiPro by Ultimate Software, which is cloud-based HR and payroll software that has human resource analytics and reporting tools. Its features include customizable dashboards and reporting templates to track the metrics.
SAP SuccessFactors is a human resource suite with analytics capabilities. It offers HR reporting and workforce analytics to give enterprises the features of monitoring and optimizing their human resource processes and strategies.
The work that happens in human resources is crucial for the organization’s success. Metrics offers several possibilities. While tracking metrics, it's essential to establish baseline data, set benchmarks, and regularly review and analyze those metrics to drive continuous enhancements in the overall processes and plans. These metrics offer useful insights and help in offering a difference and building a strategic plan for improvement.